Delivery & Pickup Options

Shipping & Pickup Policy

 

New Pickup Option – Halls Depot Collection

We now offer pickup from select Halls depots across New Zealand!

✅ How it works:

  • Select your preferred Halls depot when placing your order.
  • We will notify you via email when your order is ready for pickup. Please wait for confirmation before heading to the depot.
  • Pickup is available at the following Halls depot locations:
    • Auckland
    • Tauranga
    • Napier
    • Palmerston North
    • Wellington
    • Christchurch
    • Dunedin
    • Blenheim
    • Invercargill

This new option makes it easier and more cost-effective to receive your favorite Nata treats!

 

Local Delivery (NEW!) – North Island Only

We now offer local delivery for orders within a 50km range from our bakery.

✅ How it works:

  • Delivery is available every Thursday, between 10 AM – 2 PM.
  • Delivery fees are based on distance:
    • Up to 9.9km: $11.50
    • 9.9km to 19.9km: $17.25
    • 19.9km to 29.9km: $23.00
    • 29.9km to 39.9km: $30.00
    • 39.9km to 49.9km: $45.00

🚨 Important:

  • Local delivery covers the North Island only.
    Islands such as Waiheke, Great Barrier, or others are not covered.
  • Please ensure someone is available to receive your delivery.
  • If no one is present, we’ll leave your order in a safe spot.
    Responsibility for any loss or damage transfers to the customer, and no refunds will be issued in such cases.

 

Business-to-Business (B2B) Deliveries

For shipping inquiries, please email us at info@nata.co.nz.

  • All our products are shipped frozen.
  • Customers are required to be present to receive an order.
  • You must provide a company name and a company address for delivery – we cannot ship to home addresses.
  • Each delivery can take up to 5 working days after dispatch.
  • Please ensure a loading zone or parking is available for the delivery truck.
  • Deliveries occur Monday to Friday, 8 AM – 5 PM – please ensure someone is available to receive the order.
  • If delivery is unsuccessful due to missing requirements, a surcharge may be applied.
  • Deliveries are handled by Halls (Refrigerated & Frozen Transport).
  • If delivery is not possible, we will issue a refund as soon as possible.

 

Thank you.