Shipping Policies
Shipping & Pickup Policy
New Pickup Option – Halls Depot Collection
We now offer pickup from select Halls depots across New Zealand!
✅ How it works:
- Select your preferred Halls depot when placing your order.
- We will notify you via email when your order is ready for pickup. Please wait for confirmation before heading to the depot.
- Pickup is available at the following Halls depot locations:
- Auckland
- Tauranga
- Napier
- Palmerston North
- Wellington
- Christchurch
- Dunedin
- Blenheim
- Invercargill
This new option makes it easier and more cost-effective to receive your favorite Nata treats!
Business-to-Business (B2B) Deliveries
For shipping inquiries, please email us at info@nata.co.nz.
- All our products are shipped frozen.
- Customers are required to be present to receive an order.
- You must provide a company name and a company address for delivery – we cannot ship to home addresses.
- Each delivery can take up to 5 working days after dispatch.
- Please ensure a loading zone or parking is available for the delivery truck.
- Deliveries occur Monday to Friday, 8 AM – 5 PM – please ensure someone is available to receive the order.
- If delivery is unsuccessful due to missing requirements, a surcharge may be applied.
- Deliveries are handled by Halls (Refrigerated & Frozen Transport).
- If delivery is not possible, we will issue a refund as soon as possible.
Thank you.