Customer pickup
Online orders for individual customers are pickup only from our facility. We do not offer home delivery or depot pickup for consumer orders.
Please wait until you receive confirmation that your order is ready before collecting it.
How to collect your order
- Go to the loading zone on the left side of the building.
- Use the normal-sized back door with Nata’s name on it.
- If the door is closed, call 020 408 05012 and we can open it remotely.
- Inside the loading zone, walk to the end. The orders are in the double-door freezer, on the top shelf of the left-hand door.
- There is usually no invoice. Please take only the box that matches your order: a white box for 16 tarts or a brown box for 32 tarts.
- Once collected, please text or email us to confirm that you have picked up your order.
Please check your order confirmation before leaving, and contact us if anything does not look right.
Business-to-business delivery
Delivery is available only to approved business customers and company addresses. We cannot deliver consumer orders to residential addresses.
- Products are transported frozen.
- A company name and company address are required.
- Someone must be available to receive the order during the agreed business delivery window.
- Please ensure suitable loading access or parking is available for the delivery vehicle.
- Delivery timing, charges and service availability are confirmed for each wholesale account.
For B2B delivery and wholesale enquiries, email wholesale@nata.co.nz or visit our wholesale page.