Shipping policy

Pickup Policy

Pickup Locations

We offer pickup from our bakery and selected Halls depot locations across New Zealand. Please select your preferred pickup location when placing your order.

Pickup Confirmation

Customers must wait for an email confirmation before collecting their order. Orders may not be available immediately after purchase.

Pickup Hours

Pickup is available during the operating hours of the selected location. Please refer to your confirmation email for collection details.

Order Collection

Please bring your order confirmation email when collecting your order. We may request proof of purchase for verification purposes.

Missed Pickups

If you are unable to collect your order on the scheduled day, please contact us as soon as possible to arrange an alternative collection time.

Frozen Products

Many of our products are supplied frozen. We recommend transporting products in a cool environment and placing them in a freezer or refrigerator immediately after collection.

Order Issues

If your order is missing, damaged, or incorrect at the time of pickup, please notify our team immediately or contact us at info@nata.co.nz for assistance.

Contact Support

For pickup enquiries or assistance, please contact us at:

Email: info@nata.co.nz
Phone: 02040805012

We are happy to help with any pickup-related questions or concerns.